关键词: 顾客需求, 工程特性, 关联度, 目标规划模型, 质量功能展开

Abstract: To evaluate the competitive Relationship Values (RVs) information of Customer Requirements (CRs) and Engineering Characteristics (ECs) completely,RVs of CRs and ECs from the viewpoint of systematic was analyzed,and a determination method of RVs by considering enterprises'internal and external environments was proposed.For the enterprise'internal environment,the preference information was given by using accurate digital scale,and the Production Relationship Values (PRVs) and Resource Relationship Values (RRVs) were determined by integrating with the relative importance.To reflect the inaccuracy of market information in an effective way,interval numbers were utilized to express the competition of CRs and ECs,and an objective optimal model was constructed to get the best Market Relationship Values (MRVs).Based on the combination of PRVs,RRVs and MRVs of CRs and ECs,the computing method of comprehensive RVs was given.The validity and feasibility of this approach was illustrated with a real-world case of HC automatic suction.

Key words: customer requirements, engineering characteristics, relationship values, objective planning model, quality function deployment